AccuTrain Educational Resources

Handling Parent Contact (DVD) (Spanish)


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Steer your drivers to more effective solutions to parent-bus driver issues. This course will teach them to build bridges between themselves and the parents through the power of questions and empathetic response. They will also pick up other strategies, including how to handle angry parents, how to encourage them and how to end the interaction appropriately.

  • Building a bridge between you and the parent
  • Power of questions and empathetic response
  • Dealing with an angry parent
  • Dealing with anger
  • Feigned confusion, paradox, and surprise comment
  • Ending the contact and verbal control

Length: 23 Minutes